FAQ

Products

• How can I keep The MWH Engraved Mat clean?
• How is The MWH Engraved Mat slip-resistant?
• How is The MWH Engraved Mat packaged?
• What colors does The MWH Engraved Mat come in?
• Where can I buy The MWH Engraved Mat?
• What is the price for The MWH Engraved Mat?

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Orders & Payments

• Where can I find more information about each product?
• How can I buy one of your products?
• Why is my payment failing?
• Where is my order confirmation email?
• Can I change or cancel my order?
• Which payment methods do you accept?

Shipping

• Where are your orders shipped from?
• How much does shipping cost and how long is it?
• I entered the wrong shipping address, can you help?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

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Returns & Refunds

• What is your exchange / return policy?
• How do I make a return?
• I've made a duplicate order, can you assist?
• I've received a faulty product
• Where can I find your terms & conditions?