FAQ

THE PROP KIT

• What is included in the prop kit?
• How do I take care of my MWH Prop Kit?
• What are The Weights and why should I use them?
• What is the weight of The Weights?
• Why is The Ball slightly deflated?
• How wide is The Band?

See all 7 articles

THE MAT

• What makes The Mat different?
• What are the dimensions of The Mat?
• How heavy is The Mat?
• How can I keep The Mat clean?
• How is The Mat slip-resistant?
• How is The Mat packaged?

THE BLOCKS

• What are the dimensions of The Blocks?
• What material are The Blocks?
• How are The Blocks packaged?
• How can I keep The Blocks clean?
• Why do I need The Blocks? What are The Blocks for?
• Will there be more classes with The Blocks in the future?

THE STRAP

• What are the dimensions of The Strap?
• Can The Strap be used for other mats?
• How is The Strap packaged?
• How can I keep The Strap clean?

Orders & Payments

• Where can I find more information about each product?
• How can I buy one of your products?
• Why is my payment failing?
• Where is my order confirmation email?
• Can I change or cancel my order?
• Which payment methods do you accept?

Shipping

• Where are your orders shipped from?
• How much does shipping cost and how long is it?
• I entered the wrong shipping address, can you help?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

See all 7 articles

Returns & Refunds

• What is your exchange / return policy?
• How do I make a return?
• I've made a duplicate order, can you assist?
• I've received a faulty product
• Where can I find your terms & conditions?